Senior Support Specialist

Come join our team! If you are looking for a career that is both challenging and rewarding, with an organization that values diversity, equity and a shared sense of purpose, look no further.

We are proud to say we are one of BC’s Top Employers since 2022! The Law Society of BC offers work/life balance, a collegial atmosphere, and an excellent benefits package, including: extended health benefits, a dental plan, a generous health care spending account, and more.

The Law Society of BC is seeking a permanent, full-time Senior Support Specialist in our Information Services department. The Senior Support Specialist is responsible for providing timely, effective second and third level technical support to Law Society staff, and with other Information Services staff, for the efficient identification and resolution of technical problems with the Law Society’s information technology infrastructure, while ensuring the highest levels of availability, performance and security. 

The duties of this position include:        

• Managing and monitoring all installed systems and infrastructure.
• Providing tier 2 and 3 technical support for the computer, network, mobility, and VoIP systems. 
• Researching and resolving problems escalated by a Support Technician, or as directed by the Assistant Network Manager or Network Manager, Information Services. 
• Analyzing, troubleshooting and resolving system hardware, software, networking, and VoIP issues.
• Installing, configuring, testing, optimizing, monitoring and maintaining servers and services including: Linux, Microsoft Windows Server, MS-Exchange, MS-SQL, Business Central, and Microsoft IIS and Adobe ColdFusion, and OpenText eDOCS, and VMware ESXi, vCenter, Horizon and Workspace One, and IPro Eclipse Case Management, and RSA SecurID and SIEM.
• Conducting server builds and coordinating and performing application, server and system migrations. 
• Configuring, managing and maintaining: user accounts, network permissions and security (anti-virus, anti-malware, SPAM prevention, firewalls, intrusion prevention and detection, and SIEM), databases, backups and recoveries, and LAN/WAN, VPN, VoIP, and Wi-Fi networks, and cloud based servers and services. 
• Configuring, securing and maintaining integration of on premise infrastructure with Cloud based services (AWS, Azure)
• Planning and integrating new technology, applications and services with existing infrastructure. Liaising with application developers and other members of the Information Services team, service providers and vendors.
• Mentoring Support Technicians on software, hardware, and VoIP problem analysis and resolution. 
• Providing coverage for other members of the department during absences.
• Such other duties as the Assistant Network Manager or Network Manager may require.

Qualifications

• Degree or diploma in Information Technology, Computer Science or related field or 5+ years of computer and network experience. 
• Comprehensive understanding of TCP/IP networks, VoIP, VMWare, and Microsoft and Linux based operating systems. 
• Working knowledge of cloud-based services, more specifically Azure and AWS. 
• Adept with a wide range of applications, particularly administrative tools, scripting, and database administration. 
• Proven capacity to analyze problems and convey solutions in non-technical terms. 
• Strong written and oral communication skills. 
• The ability to work both independently and as part of a team. 

The salary range for this position is $88,387 to $101,829.

The Law Society of BC is dedicated to promoting equity, diversity, and inclusion in all aspects of our work. We welcome individuals from diverse backgrounds and experiences to contribute to the future of our organization. In accordance with the Law Society of B.C.’s commitment to reconciliation, we seek to create a culturally safe space and to continue further improving relationships with Indigenous peoples. 

To apply, please email your cover letter and resume to personnel@lsbc.org with the subject “Senior Support Specialist”. The closing date for this competition is July 24, 2024. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

The Law Society of BC supports hybrid work schedules. This position is located at the Law Society of British Columbia office in the Yaletown area of Vancouver, BC.

845 Cambie Street
Vancouver, British Columbia
V6B 4Z9