Intake Officer

Come join our team! If you are looking for a career that is both challenging and rewarding, with an organization that values diversity, equity and a shared sense of purpose, look no further.

We are proud to say that we’ve been recognized as one of BC’s Top Employers since 2022! The Law Society of BC offers work/life balance, a collegial atmosphere, and an excellent benefits package, including: extended health benefits, a dental plan and more.

The Law Society of BC is seeking a permanent, full-time, Intake Officer in our Intake & Early Resolutions department. The Intake Officer is part of a team responsible for the intake and handling of all telephone and written enquiries and complaints. The Intake Officer is also responsible for seeking substantiation of complaints and, for some matters, completing the assessment of the complaint.

The duties of the position include:              

• Handling of public telephone enquiries including communicating the role of the Law Society, the complaints process and alternative sources of assistance and information. Where appropriate, providing advice on whether there are professional conduct or competency issues for the Law Society to review;
• Acknowledging receipt of new complaints and opening, classifying, and prioritizing them;
• Reviewing and assessing new complaints to determine if there are professional conduct and/or competency issues;
• Requesting and obtaining substantiation from complainants when necessary;
• Resolving complaints by telephone as appropriate, liaising with other departments as required, and advising complainants and members on the complaints process and on the progress and outcome of complaints;
• Assessing and processing applications under the Law Society Fee Mediation process;
• Preparing assessment letters to close complaints if unsubstantiated, outside Law Society jurisdiction or don’t allege a discipline violation; and
• Such other duties as the Director, Intake & Early Resolution and Practice Standards may require.

Qualifications

• Graduate of a Paralegal program plus a minimum of three to five years in a law office or other law-related work.
• Conflict resolution and Trauma-informed training.  
• Excellent communication, interpersonal, judgement, and analytical skills.
• Superior writing skills.

The salary range for this position is $84,422 to $91,763.

The Law Society of BC is dedicated to promoting equity, diversity, and inclusion in all aspects of our work. We welcome individuals from diverse backgrounds and experiences to contribute to the future of our organization. In accordance with the Law Society of B.C.’s commitment to reconciliation, we seek to create a culturally safe space and to continue further improving relationships with Indigenous peoples.

To apply, please email your cover letter and resume to personnel@lsbc.org with the subject “Intake Officer” The closing date for this competition is June 26, 2024. We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

The Law Society of BC supports hybrid work schedules. This position is located at the Law Society of British Columbia office in the Yaletown area of Vancouver, BC.

845 Cambie Street

Vancouver, British Columbia

V6B 4Z9